Refund policy
We want you to love your tea and teaware. If something isn't right, we're happy to help.
Returns
We offer a 30-day return policy on teaware — you have 30 days after receiving your item to request a return. To be eligible, teaware must be unused, in its original condition, and in its original packaging.
Due to the nature of tea as a consumable good, we can only accept returns on unopened, sealed tea within 30 days of delivery. Opened tea cannot be returned.
To start a return, email us with your order number and reason for return at william@oldmountaintea.com.
Exceptions / non-returnable items
We cannot accept returns on:
- Opened tea products
- Custom, personalized, or special-order items
European Union 14-day cooling off period
If your order is shipped to the EU, you have the right to cancel or return it within 14 days for any reason, without justification. Items must be unused and in their original packaging, and you'll need proof of purchase.
Refunds
Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days (bank processing times may vary). If more than 15 business days have passed since approval and you haven't received your refund, contact us at william@oldmountaintea.com.
